I am a MAC

My Dell died again.  That thing must have nine lives, each of which costs me time & $$ to get back.  The life of my Dell XPS M1330 goes something like this:

  • June 2007:  order expensive, sleak, new 13″ Dell Laptop.  Think it’s the greatest thing ever, can’t wait to get it.
  • July 2007:  still haven’t received my laptop.  Call Dell for the 3rd time, get them to give me a $200 refund because of the delays.
  • August 17, 2007:  my laptop finally arrives!  I think it’s the greatest thing ever.  So small, light, white, trendy.
  • August 18, 2007:  Laptop dies (after 2 months of delays to get the product, I should’ve just packed it up, shipped it back, and demanded a refund).  The power is on, but nothing is on the screen.   Spend 1 hour on hold, and 2 hours on the phone before they finally agree to send a technician to look at my computer.
  • August 25, 2007:  Tech finally comes to look at my laptop.  Takes it apart in front of me, fixes it (or so we think) in about an hour and leaves.
  • August 26, 2007:  Laptop dies again!  screen isn’t working.  Call technician directly, cause I was smart to get his direct #.  Say he needs to order a part.
  • Early Sept 2007:  Part finally arrives, tech comes to replace screen on my laptop.  Problem is fixed.  It has now been 3 months since I ordered this laptop and now it is finally usable.  hallelujah!
  • Spring 2008: fancy XPS logo on laptop now reads PS.   Cosmetic, but after shelling out almost $1500 for this thing, i expect the logo to at least stay on.  I am upset, but it’s not worth it to get it fixed.
  • Fall 2008:  start getting warnings every time I log in that “Although my battery can charge properly it is reaching the end of it’s usable life”  If I unplug the power supply I get about 10 minutes of battery power.  Welp, that lasted about a year.
  • August 2009:  laptop dies ( I believe for the 3rd time).  Will not turn on, it’s just lifeless.  I call Dell technical support.  Apparently my warranty is over.  I swore I bought the 3-year plan, but apparently not.  Sit on hold for over an hour.  Talk to some non-english speaking guy in a country half way around the world who repeatedly asks me to make sure it’s plugged it.  Really Eintein?  I think I would know if my laptop was plugged in, it’s dead, not just sleeping.  Get frustrated, ask to speak to supervisor.  Wait on hold another 35 minutes.  Supervisor is no help.  Finally after talking to 3 people they tell me i need my motherboard replaced.  It’ll cost me $350 and I have to ship my laptop to India or some other far away place.    Now, at this point I would normally just say screw it, but I was in no position to spend another $1000 on a new laptop, so $350 was the cheaper fix.  I hand over my credit card #.
  • A week later:  big padded box arrives for me to ship my laptop in.  I kiss my files and life goodbye and awkwardly drag the huge box to the closest UPS store.
  • Sept 2009: 10 days later:  my laptop returns to me.  Unharmed, files intact, working fine, well except that my battery now gives me 5 minutes of time.
  • Oct 2009: I tried to load a CD and realize although i can load CDs in/out of the slot that my computer is not recognizing the drive.  I call Dell, again.  Sit on hold for 1.5 hours.  Tell them that they disconnected my drive when they replaced my motherboard.  They tell me i can’t prove it and it will cost another $200 to fix.  I say “no way”.  CD/DVDs aren’t necessary, I’ll survive without it.
  • Nov 2009:  my battery is completely gone.  My laptop now tells me there is no battery detected at all.  If the power supply gets unplugged the computer just goes black.  So much for portability.
  • Dec 2009:  my computer rarely shuts down without the whole “hold the power button” trick.  If i choose “shut down” in the menu at 10pm, it’ll still be on the windows screen that says “shutting down” with an hour glass the next morning.  I give up and just cheat.
  • January 2010: while  stalking people on facebook my touchpad begins to bounce around.  No amount of sliding my finger moves the cursor in the right direction.  I give up and use an external mouse.  2 hours later my keyboard gives up.  I have to literally POUND the keys at least 3 or 4 times just to get one letter to show up.  Forget the “enter” key, it’s just a worthless piece of plastic.   I try a “System Restore” but I get a warning telling me there is corruption in my hard disk.  Tells me to run a disk cleanup.  I try, but then I get an error telling me that i must exit the operation system to do this.  Then the computer freezes.
  • February 2010:  I contemplate throwing my $1500 hunk of junk into the puget sound.  It’s a worthless piece of junk.  I resort to using my iphone and clunky work laptop for any computer related needs.  Start researching computers, but decide I am sick of dealing with PC issues.
  • February 12, 2010 – I buy a MacBook Pro.
  • February 14, 2010 – I pick up my new toy,  the nice people at Apple transferred all my files from my broke down Dell for me.  How nice!  The laptop comes in a box smaller than my sister’s tote bag, and with a handle.  I carry it home easily.
  • February 19, 2010 – my internet is sooooo slow on the MAC.  I’ve been ignoring the issue and using my work laptop most of the week.  Must be a setting on my wireless router.  A friend tries to help me, but no luck.  I dread calling Apple support, because I don’t want to waste my afternoon on hold, so I get on apple.com to search for a solution.  No luck.   I choose the link to talk to someone on the phone.  I answer 3 questions about my laptop and choose “call me now”.  Really? they will call me??  I like this.   Hit enter and immediately my iPhone rings.  It’s a recording telling me to wait for the next technician.  I put the phone on speaker anticipating a long wait, but before I can even set the phone down a guy is on the phone.  He speaks perfect english and I can understand what he is saying.  I’m tempted to ask him where he is calling from, but I hold back.   He has me  change  a preference on my Mac and then tells me to change the channel on my wireless router.  In under 2 minutes my problem was fixed and I was off the phone.

Sure, I use a PC for work, but I will never again spend MY money on another PC.  I am loving my Mac, and if the service for the next three years under my warranty is anything like it was today then I am 100% sure I’ll be a MAC for life.

3 thoughts on “I am a MAC

  1. How exciting for you! After MONTHS of trouble and headaches, I am happy that things are running smoothly for you. Reassures me that I, too, am not the problem with computers and their malfunctions! Yay for you…I’ll be keeping this in mind when it’s time for a new laptop in my household!

    Like

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